| About Sundecker |
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Sundecker has been bringing people to the Channel Islands for 10 years and is one of the Island’s largest Direct Sell Tour Operators.
Your contract is with:
FULL payment of the holiday/tour is payable at the time of making the booking, unless there is a period of eight weeks before your travel date when a deposit of £100.00 per person (£200.00 if traveling by air) plus your insurance premium should accompany the booking form. We will return your deposit promptly if, for any reason, we cannot confirm your booking. The balance of the tour cost is payable no later than 8 weeks prior to departure. We reserve the right to cancel the booking, should we not receive the balance by the due date indicated on your confirmation invoice, in which case your liability will be limited to the deposit paid, which is not refundable. Due to charges imposed on us by credit card merchants, we apply a 2% transaction fee on all credit card payments for deposits or balance payments. Debit cards or cheques incur no charges. a) Should you wish to change your booking arrangements, and we are able to assist you in this, an amendment fee of £20 per person will apply. b) Should you wish to amend your booking within 4 weeks prior to departure, we reserve the right to make a charge equal to the below cancellation fee – See Paragraph 5. PLEASE NOTE THAT FLIGHT TICKETS ARE NON-CHANGEABLE AND NON-REFUNDABLE 4. ACCOMMODATION
In exceptional circumstances, we reserve the right to vary the accommodation details published for each holiday or tour. In such an event we will provide alternative accommodation of an equal or higher standard.
Whilst exercising due diligence, neither Sundecker Holdings or any of our suppliers hold themselves liable for any loss, damage, delay, detention, injury or any other misadventure arising from any cause whatsoever.
From the time your booking is made, we begin to incur costs. Any instructions to cancel all, or part of, the booking must be made in writing by the person signing the booking form. Your cancellation will be made effective from the date these instructions are received. In the event of cancellation the following scale of charges will apply (please note that travel insurance premiums are NON REFUNDABLE):
Published itineraries are intended for guidance only. Due to the considerable number of different charter and scheduled airlines we use, it is not possible to give details of aircraft types, flight numbers and exact timings at the time of your reservation. Anticipated travel times will be shown on your confirmation invoice and final details will be provided closer to your departure date IF AT ALL DIFFERENT. Such itineraries will only be adhered to in so far as best practice in the operation of aircraft, ships and vehicles permit. Statutory speed limits, driver’s hours, and general road, sea or air conditions may require itineraries to be varied at the company's discretion. Weather delays may facilitate repatriation by surface transport for trips operated in the winter.
We reserve the right to make minor alterations to the published tour/holiday details at our discretion. Where it is necessary to make material alterations, or cancel a particular tour we will do our utmost to ensure that you are informed without delay and offered an alternative tour/holiday if available. Should this be unacceptable we will arrange a full refund of all monies paid. Please note that refunds do not apply when changes are made to accommodation details – See paragraph 4. Regrettably, coastal resorts occasionally suffer sea mists, fog and strong winds. If either your outward or return journey is delayed, we recommend that you have sufficient funds to obtain additional meals and accommodation. Under certain circumstances these costs may be recovered by insurance, which is strongly recommended. We reserve the right to refuse to carry passengers with inadequate holiday insurance cover. No claim for compensation or expenses due to adverse weather conditions will be considered. If however clients wish to cancel due to such delays or cancellations of the transportation, then full cancellation charges will apply and clients will be required to have adequate travel insurance to cover such circumstances should the situation arise. Neither Sundecker Holdings Limited nor any of our suppliers can be held responsible for any consequential loss.
When you travel by aircraft, train, coach or ship, the conditions of carriage of that airline, railway, coach or shipping company apply. Some of those conditions limit or exclude liability and are often subject of international agreement between countries. Copies of the conditions, which apply to your holiday journey, are available for inspection at the office of the carrier concerned. While we will always endeavor to perform our contract, we cannot accept liability or responsibility for any alterations, delays or cancellations caused by war or threat of war, sickness, bad weather, acts of governmental or public authority or other circumstances amounting to a ‘force majeure’.
Your confirmation will detail the meal arrangement booked. Camping holidays are booked on an ‘own arrangements’ basis. “All inclusive” holidays offer dinner, bed & breakfast with complimentary drinks during the hotel bar’s normal opening hours which are at the discretion of each participating hotel. On such holidays, dinner on the first day and breakfast on the last day mark the limits of your catering entitlement. In the event of a complaint, any difficulties should be drawn to the attention of the service supplier(s) to enable him/them to rectify matters. If satisfaction is not restored, please advise our representative or office in the resort so as to enable us to deal with the matter expediently. Any complaints, which cannot be resolved in the resort, must be notified to us in writing within 28 days of return. We regret we cannot accept complaints after that time. |